Complete Call Center System
VoiceNet is a unified contact center software solution that manages all aspects of inbound, outbound and blended interactions. For more than two decades VoiceNet has delivered unmatched performance and productivity for contact centers around the world.
All-in-One: Predictive and Automated Dialer
VoiceNet's outbound dialer helps call centers achieve better contact rates, faster connects, reduced agent idle time, and improved data accuracy among other performance improvements. Auto dialer modes include predictive, power, agentless, and preview dialing.
More about VoiceNet's dialing capabilitiesBlending
VoiceNet provides call management capabilities for inbound/ACD, outbound, and blended scenarios. In addition to skills-based routing and other traditional call management features, VoiceNet’s unique “recruiting” capability allows for seamless automation of agent movement between inbound and outbound campaigns.
More about VoiceNet's blending capabilitiesScripting
VoiceNet is one of the few contact center suites that includes an easy-to-use, totally customizable, scriptable agent desktop as an integrated and included component in the base product. VoiceNet’s scripting tools allow for easy management of virtually any agent call process – surveys and data collection, telesales, customer service, helpdesk, and more – with little or no technical expertise.
More about VoiceNet's scripting capabilitiesMonitoring and Reporting
VoiceNet allows for real-time visual and audio QA of all agents' activities with built-in monitoring and coaching tools. And, VoiceNet's open relational data and built-in reporting tools give supervisors/managers and business users complete real-time visibility into all aspects of system and agent performance.
More about VoiceNet’s monitoring capabilities More about VoiceNet's reporting capabilitiesValue
VoiceNet's all-inclusive licensing means that all features are included in one low price. And, in recognition of the ever-changing needs of call centers, VoiceNet offers “Flex Licensing” that allows you to optimize your operations to fit your current business needs while minimizing risk.
More about VoiceNet's Licensing and ValueMaximum Productivity
VoiceNet gives agents everything they need to do their job effectively and achieve better handle times (AHT), first call resolution (FCR), and minimize idle time. And, VoiceNet’s technology means the system will operate at peak levels giving you the best contact rates to the right people at the right time.
More about VoiceNet's features More about VoiceNet's componentsReal-time Visibility
VoiceNet's open architecture, real-time data foundation, and built-in web-based reporting capabilities mean that supervisors, managers, and business people have access to key data whenever they need it and from virtually anywhere. VoiceNet provides numerous useful reports out-of-the-box, and an easy-to-use toolkit for building custom reports.
More about VoiceNet’s reporting capabilitiesChange Management
Every aspect of the VoiceNet system supports evolutionary change and takes into consideration the real-world and often 24x7 nature of call centers. From call scripts to dialing lists to integrations with back-end systems, VoiceNet makes it easy to make the changes your business requires.
More about Change Management with VoiceNetSystem Integration
One of the most unique aspects of the VoiceNet system is that it comes with a world-class integration server built-in. This gives call centers a standardized, easy-to-use, and perhaps most importantly, free, way to get and put data into any and all back-end and third-party or partner systems.
More about VoiceNet's integration capabilitiesCost Control
From its all-inclusive licensing model, to the "Flex License" method of growing and contracting seat counts in a safe and cost-efficient way, to the ease of operation, VoiceNet gives call centers everything they need in the most cost-effective way possible.
More about VoiceNet's Licensing and ValueInformation Center
- May 10 - Interactive Softworks Leads Expert Panel and Roundtable Discussion at ATA’s 6th Annual Call Center Technology Forum
- May 5 - MetaSource Expands Use of Interactive Softworks’ Customer Engagement Software to Utah Facility
VoiceNet Customers
For over 20 years contact centers around the world have chosen VoiceNet as their enterprise contact center solution.
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