Features: Outbound

Outbound

VoiceNet provides industry-leading and award-winning capabilities for virtually any kind of outbound dialing campaign. From agent-less power dialing, to predictive dialing, to preview dialing in either an automated or manual mode, VoiceNet makes it easy to create, execute, and manage campaigns.

VoiceNet’s outbound features are used by large and small centers, centralized or spread across multiple locations, but all managed in a user-friendly way. VoiceNet provides all the most common optimizations – controlling abandon rate, optimizing answering machine detection, easy agent pool management and agent movement between campaigns, and more – at the fingertips of call center management personnel in easy to understand and easy to use tools.

Coupled with VoiceNet’s open and accessible data architecture, outbound campaigns are highly flexible allowing for real-time management of calling lists, even if the list is actively being dialed. This gives call center personnel the ultimate flexibility to do advanced list management – implementing “click to call” functionality on a website, doing advanced “best time to call” calculations, integrating with third-party tools for list optimization, etc. – even when agents are currently engaged with the system and the list is being penetrated.

VoiceNet outbound customers see improvements in a wide range of areas, including:

• Improved agent efficiency
• More right party contacts
• Improved regulatory compliance
• More efficient list management
• And more…