Resources

Resources for Contact Center Professionals

VoiceNet Product Info

• VoiceNet Brochure (PDF)
• Information for Business Managers (PDF)
• Information for Technology Managers (PDF)
• VoiceNet Right Party Contact (PDF)

Call Center Optimization Case Studies

• Certegy Automates Lead Generation and Check Verification Services to Achieve Unprecedented
  Productivity and Sales Gains (PDF)
• VisionQuest Has 10 Years of Continuing Success with VoiceNet at the Core of their Contact Center (PDF)
• Thoroughly Integrated and Optimized, OneTouch Direct Earns More Customers for Less Cost (PDF)

Contact Center Industry Organizations

• American Teleservices Association (ATA)
• Society of Consumer Affaris Professionals (SOCAP)
• The Association of Credit & Collections Professionals (ACA)
• Call Center Network Group (CCNG)
• Step to Call Center

Contact Center Industry Publications

• TMCNet
• Customer Interaction Solutions
• Contact Center World
• Call Center Cafe

Podcasts

• Right Party Contact and Debt Collections
• Desktop Unification for Efficiency; Managing Ups & Downs in Call Volume
• Congress and Teleservices; Evaluating Speech Analytics Technologies
• Award-Winning Customer Experience; Hiring "A Players"; The Art and Science of Contact Center Staffing
• Best Practices in Employee Retention; IVR Menu Design